Travel Requirement Notice: All travellers must hold a valid UK ETA prior to departure.

Terms and Conditions

Effective Date: March 19, 2026

Welcome to UK ETA Express, a service provided by Travel Passport and Visa LLC ("UK ETA Express," "we," or "us"). This document explains the terms under which you may use our online services, including the UK ETA Express website, the content we publish on our website and other online resources (collectively, "Content"), and any products or services you obtain through our website, including UK Electronic Travel Authorization processing (all of which we collectively refer to as the "Service").

Table of Contents

  1. This Is Our Contract
  2. User Accounts, Information, and Passwords
  3. Your Relationship with Us
  4. Privacy and Security
  5. Your Rights in Using the Service
  6. UK ETA Express's Rights in the Service
  7. Requirements for Use of the Service
  8. Third-Party Links, Content and Services
  9. Suspension or Termination
  10. Disclaimers
  11. Limitation of Liability
  12. Indemnification
  13. Notices
  14. Electronic Communications
  15. Copyright
  16. Entire Agreement
  17. Binding Arbitration / Class Waiver
  18. Claims Are Time-Barred
  19. Governing Law; Venue; Severability
  20. No Agency Relationship
  21. Assignment
  22. Third Party Beneficiaries
  23. Changes to This Agreement
  24. Special Notice for California Users
  25. Contacting Us
  26. Commercial Terms

This Is Our Contract

By accessing or using the Service, or by clicking a button or checking a box marked "Accept" (or something similar), you signify that you have read, understand, and agree to be bound by these Terms of Service (this "Agreement"), any other contract terms you agree with, and to the collection, use, and certain disclosures of your information as set forth in our Privacy Policy. This Agreement applies to all visitors, users, and others who access or use the Service, whether or not you establish an account with our Service ("Users"). Please review this Agreement carefully. If you do not agree to the terms in this Agreement, you do not have the right to access or use our Service. If you do register for an account or otherwise use our Service, you shall be deemed to confirm your agreement to be a party to this binding contract.

In this Agreement, the terms "you" and "yours" refers to each User, or in the case of a use of the Service by or on behalf of a minor, "you" and "yours" refer to and include (i) the parent or legal guardian who provides consent to the use of the Service by such minor or uses the Service on behalf of the minor, and (ii) the minor for whom consent is being provided or on whose behalf the Service is being utilized. Notwithstanding the foregoing, the Service is not intended for individuals under the age of eighteen (18) to use without their parent or guardian supervision and approval, and individuals under the age of eighteen (18) are prohibited from using all or any part of the Service or entering into this Agreement without such supervision and approval. Please contact us if you are a parent or legal guardian of an individual under the age of eighteen (18) who you believe has used the Service without your consent.

Arbitration Notice: Please note that one element of this Agreement is your confirmation that disputes between you and us arising out of or related to this Agreement or any element of the Service will be resolved by our Binding Arbitration / Class Waiver and you waive your rights to a jury trial and to participate in a class action lawsuit or class-wide arbitration, as further set forth below.

User Accounts, Information, and Passwords

You are welcome to browse our website and our other publicly available Content without creating a User account, but you must register and provide the information necessary to create an account in order to place an order on our website, or utilize any other parts of our Service. We refer to this as your "Basic User Information." We encourage you to use a distinct and non-obvious password that is different from passwords you use for any other service, and ensure that you log out of your account at the end of each session when accessing the Service. You are responsible for maintaining the accuracy, completeness, and confidentiality of your Basic User Information, and you will be responsible for all activities that occur under your account, including activities of others to whom you have provided your Basic User Information. We will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your Basic User Information secure. If you discover any unauthorized use of your Basic User Information or suspect that anyone may be able to access your private Content without authorization, you should immediately change your password and notify our Customer Support team.

Your Relationship with Us

By accepting this Agreement, you acknowledge and agree that UK ETA Express is not owned, operated, sponsored, endorsed by, or affiliated to any government or governmental agency and that by using the Service, you are not obtaining legal or other regulatory advice from UK ETA Express. This remains true even if you obtain any travel documentation from us. The Content we provide is for information purposes only and is not a substitute for legal advice. UK ETA Express recommends you obtain advice from your legal advisor regarding your ETA and other documentation requirements.

Additionally, if you elect to obtain documentation from us, you consent to us using electronic and phone communications, including unencrypted email, chat or calls within our website, and other information technology, or other means to enable communications with you, including the sharing of your personal information with you and other parties as described in our Privacy Policy. You acknowledge you are assuming the risks associated with transmitting data over the Internet or other telecommunication services.

When using our Service, you are establishing a direct customer relationship with us in connection with your purchase of any of our products sold directly to you by UK ETA Express via the Service.

Privacy and Security

By using the Service, you consent to the collection, use, and disclosure of your Personal Information and aggregate and/or anonymized data as set forth in our Privacy Policy. We care about your privacy and the security of your Personal Information and we and you each have responsibilities in this regard. Persons with access to your computer, phone, or other devices may be able to access the Service and information about you, including Personal Information, contained in the Service. It is your responsibility to affirmatively log out from your account when you are not actively using it. UK ETA Express assumes no responsibility for the security of your computing devices, communications choices, the availability or security of the Internet or other telecommunication services necessary to access the Service, including any communications between you and our Service.

We are focused upon protecting your information in our possession against unauthorized access, and we implement a number of security measures to do so, some of which are described in our Privacy Policy. However, the Service runs on software, hardware, and distributed computer networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. Accordingly, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your Personal Information for improper purposes. You acknowledge that you provide your Personal Information at your own risk.

Your Rights in Using the Service

Once your account is created, we grant you a limited, non-exclusive license to use the Service subject to this Agreement until you close your account voluntarily or until we close your account pursuant to this Agreement. You do not obtain any other right or interest in UK ETA Express or the Service.

You retain all of your rights in your Personal Information and other data you submit to us through your account, subject to the terms of this Agreement that provide certain rights to UK ETA Express with respect to such data, as described below, so we can process your data, provide the Service, and take certain other actions described in this Agreement and our Privacy Policy. Other than this limited license and other rights you grant in this Agreement, UK ETA Express acknowledges and agrees that we do not obtain any right, title, or interest from you under this Agreement in any of your Personal Information or other data you submit to us.

UK ETA Express's Rights in the Service

By agreeing to this Agreement, and using the Service, you acknowledge and agree that UK ETA Express has a variety of rights in the Service and the data and Content generated by the use of the Service. These rights include:

Data Rights

In order to enable us to operate the Service, we must obtain from you certain rights to process the data you submit to us, including your Personal Information, so that technical actions and data processing we take in operating the Service are not considered legal violations.

Accordingly, by using the Service and uploading data, you are granting UK ETA Express a license to process such data, and to display, perform, and distribute it to you in your account and to modify (for technical purposes, e.g., making sure content is viewable on smartphones as well as computers and other devices) and reproduce such data to enable us to operate the Service.

You agree that these rights and licenses are royalty free, transferable, sub-licensable, worldwide, and irrevocable (for so long as your data is stored with us), and include a right for UK ETA Express to make such data available to, and pass these rights along to, others with which UK ETA Express has contractual relationships related to the provision of the Service, solely for the purpose of providing such services, and to otherwise permit access to or disclose your data to third parties if UK ETA Express determines such access is necessary to comply with its legal obligations or is necessary to perform the Services you requested.

Intellectual Property Rights

By using the Service, you acknowledge and agree that all rights in the Service, including the software that is part of the Service, and all Content, are protected by various intellectual property rights, such as copyright, trademark, patent, trade secret, and other laws, regulations, and treaties, in addition to the terms in this Agreement. Unless otherwise specified by UK ETA Express in a separate license, your right to use any of the Service or the Content is subject to this Agreement and all rights in the Service and Content are reserved by UK ETA Express. You agree that UK ETA Express (and its licensors, as applicable) own all rights, title, and interest in and to the Service (including moral rights and related documentation). In particular, you agree to not modify, create derivative works of, decompile, or otherwise attempt to extract source code from any software used in the Service, unless you are expressly permitted to do so under an open source license, we give you express written permission, or you are otherwise legally permitted to do so notwithstanding this prohibition. UK ETA Express's stylized name, logo, and other related graphics, and any service marks and trade names used on or in connection with the Service are UK ETA Express's trademarks and may not be used without permission, including in connection with any third-party products or services. Other trademarks, service marks and trade names that may appear on or in the Service are the property of their respective owners.

Feedback

When you submit any ideas, suggestions, documents, and/or proposals relating to the Service (or other products or services) to UK ETA Express through email, phone call, chat or text messages, or through any other channel or mechanism (collectively, "Contributions"), you acknowledge and agree that:

Right to Modify the Service

We retain the right, in our sole discretion, to implement new elements as part of and/or ancillary to the Service, including changes that may affect the previous mode of operation of the Service. We expect that any such modifications will enhance the overall Service, but it is possible that you may not agree with us. We also reserve the right to establish limits to the nature or type of results available to you, and impose other limitations at any time, with or without notice. For example, we may at some point charge fees for certain components of the Service that did not previously have a fee.

You acknowledge that a variety of actions may impair or prevent you from accessing or using the Service at certain times and/or in the same way, for limited periods or permanently, and agree that UK ETA Express has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any data or Content. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of any part of the Service.

Right to Engage Third Parties

UK ETA Express engages certain affiliates or other third parties ("Service Providers") to provide technical or other services relating to all or part of the Service, and you hereby agree that such involvement by these Service Providers is acceptable. In addition, UK ETA Express may contract with third-party payment processors to enable payments. Please see our Privacy Policy to understand the extent to which any affiliate or third party may have access to your Basic User Information, Personal Information, or other data.

Right to Monitor

UK ETA Express reserves the right to monitor use of the Service at any time as it deems appropriate and to remove any materials that, in UK ETA Express's sole discretion, may be illegal, may subject UK ETA Express to liability, may violate this Agreement, or are, in the sole discretion of UK ETA Express, inconsistent with UK ETA Express's purpose for the Service.

Requirements for Use of the Service

The nature of our Service requires that we impose certain conditions upon your use, and that you acknowledge certain cautions in using the Service, as follows:

Verify Travel Documents

When we send you your travel document (ETA confirmation or related documentation), it is important and your responsibility to immediately verify that all the document information is correct and complete. We will endeavor to correct any deficiency in the documentation, provided that you timely notify us of the problem. If you fail to observe any deficiency and embark on your travels, you shall be responsible for the consequences arising from such deficiency. In addition, you must ensure that your passport is valid for at least six months after the start of your trip. You should also ensure that your email service does not block our delivery of travel documents sent via email, due to spam filters or otherwise, so please add our domain to your "white list" of domains, and be sure to check your spam folder if you fear there is a delay in delivery of your documents.

Prohibitions

You are prohibited from using or attempting to use the Service for:

In addition, in connection with your use of the Service, you agree you will not:

UK ETA Express reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, the suspension or termination of a User's access and/or account. UK ETA Express may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

Precautions

In using the Service, you acknowledge that use of the Service does not guarantee any particular result. This means that: (i) there is no guarantee that the use of the Service and our products will assure you of obtaining the documentation required for your desired travel; and (ii) you are solely responsible for determining the documentation required to enable your desired travel, and the sufficiency of documentation you obtain from our Service for your purposes.

Reliance on Information Posted

The information presented on or through the Service is made available solely for general information purposes. We do not warrant the accuracy, completeness, timeliness, or usefulness of this information, as government requirements and practices are subject to change from time to time and without notice, including, without limitation, health and safety requirements, travel restrictions, sanctions and embargoes. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents.

Third-Party Links, Content and Services

We may include or recommend third-party resources, materials, and content and/or links to third-party websites, content, and service providers as part of, or in connection with, the Service. While we endeavor to only select high quality and reliable parties to provide any element of our Service, we may have little or no control over such third parties or their products or services and, accordingly, you acknowledge and agree that (i) we are not responsible for the performance of such third parties or their products, services, websites, or content; (ii) we are not responsible or liable for any content or other materials or performance available from such sites or third parties, and (iii) we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, materials, products, or services.

In addition, you should carefully review the contract terms and privacy policies of any third-party product or service provider, and their website, products, or services, as you will be subject to such third party's terms and conditions, and not this Agreement or our Privacy Policy. Your communications or business dealings with any such third party are solely between you and such third party. You agree that UK ETA Express will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of our reference to such third party's publications, products, or services.

Suspension or Termination

You may elect to terminate any account you have created at any time by following the directions within your account or emailing us.

UK ETA Express may suspend or terminate your use of the Service or any of our features or services at any time and for any reason without notice, including, for example, for conduct violating this Agreement, or if we discontinue the Service.

Upon any termination of the Service, the User shall no longer have access to the Service or any of the data stored with respect to their account. The provisions of this Agreement concerning Service security, prohibited activities, copyrights, trademarks, disclaimers, limitation of liability, arbitration and resolution of Disputes, indemnity and jurisdictional issues shall survive any such termination or any other termination of this Agreement or your relationship with UK ETA Express. You agree that if your use of the Service is terminated pursuant to this Agreement, you will not attempt to use the Service under any other name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold UK ETA Express harmless from any and all liability that UK ETA Express may incur with respect thereto.

Except as otherwise provided in the Privacy Policy or as required by applicable law (including any obligation to provide access to Personal Information), we have no obligation, whether before or after the termination of your use of the Service, to return or otherwise provide to you or any third party on your behalf any information you provide to us or any other information that we may have that relates to you.

Disclaimers

UK ETA Express's Service is designed to assist you with your travel plans, but we cannot, and do not, assume any responsibility for the consequences arising from changes in travel plans or any situation created by circumstances out of our control, including without limitation, the actions or inaction of governments or governmental agencies, and laws and regulations, or practices they establish from time to time. When we provide time periods for processing transactions and delivering documentation, those time periods are estimates and not guarantees, based upon our experience working with various governments and associated agencies and third-party processors. You acknowledge when using our Service that UK ETA Express shall not be responsible for processing times or delays or failures attributable to governments and such other third parties. Content and other information contained on the Service is provided by UK ETA Express as a convenience. Users relying on Content or other information from the Service do so at their own risk.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ANY ACCESS TO OR USE OF THE SERVICE IS VOLUNTARY AND AT THE SOLE RISK OF THE USER. UK ETA EXPRESS AND EACH THIRD-PARTY OFFERING PRODUCTS OR SERVICES THROUGH THE SERVICE, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, SATISFACTORY QUALITY AND FITNESS FOR PARTICULAR PURPOSE WITH REGARD TO THE SERVICE, AND WITH RESPECT TO ANY INFORMATION, CONTENT, PRODUCT, SERVICE, MERCHANDISE, OR OTHER MATERIAL PROVIDED ON OR THROUGH THE SERVICE. UK ETA EXPRESS DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR USEFULNESS OF THE SERVICE. UK ETA EXPRESS DOES NOT WARRANT THAT THE SERVICE WILL FUNCTION WITHOUT DELAYS, DISRUPTIONS, INTERFERENCES, IMPERFECTIONS, CORRUPTION, CYBER ATTACK, VIRUSES, MALWARE, OR ANY ADVERSE INCIDENT.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL UK ETA EXPRESS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR WRONGFUL DEATH, LOSS OF DATA, LOST PROFITS, OR DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICE, INCLUDING ANY INFORMATION AND CONTENT MADE AVAILABLE THROUGH THE SERVICE OR ANY SERVICES PERFORMED OR PRODUCTS OFFERED BY THIRD-PARTIES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT UK ETA EXPRESS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UK ETA EXPRESS SHALL BE LIABLE ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED U.S. $100. ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE, CONTENT, OR PRODUCTS OBTAINED THROUGH THE SERVICE MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE, CONTENT, OR PRODUCTS OBTAINED THROUGH THE SERVICE IS PREDICATED UPON YOUR WAIVER OF ANY RIGHT TO PARTICIPATE IN A CLASS ACTION SUIT FOR ANY LOSSES OR DAMAGES RESULTING FROM YOUR USE OF THE SERVICE, CONTENT, OR PRODUCTS OBTAINED THROUGH THE SERVICE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT WE MAY NOT DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold UK ETA Express and any third parties offering products or services through the Service harmless from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys' fees and litigation expenses) relating to or arising from your use of the Service, your fraud, violation of law, or willful misconduct, any breach by you of this Agreement or your violation of any rights of any other person or entity. We reserve the right to control the defense of any claim by a third party for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us.

Notices

Any notices to you from UK ETA Express regarding the Service or this Agreement may be made by email, a posted notice on the Service, or regular mail, in the sole discretion of UK ETA Express.

Electronic Communications

When you access or use the Service or send emails or chat messages to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via email or through the Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in this Agreement.

We respond to clear and complete notices of alleged infringement of copyright, trademark, or other intellectual property laws. If you believe that your intellectual property rights have been violated, please notify us at the contact information provided below, and we will investigate.

Entire Agreement

This Agreement and any other agreements UK ETA Express may post on the Service or that you and UK ETA Express may execute from time to time constitute the entire agreement between UK ETA Express and you in connection with your use of the Service and supersede any prior agreements between UK ETA Express and you regarding use of the Service, including prior versions of this Agreement.

Binding Arbitration / Class Waiver

YOU AND WE EXPRESSLY AGREE THAT ANY LEGAL CLAIM, DISPUTE, OR OTHER CONTROVERSY BETWEEN YOU AND US ARISING OUT OF OR OTHERWISE RELATING IN ANY WAY TO UK ETA EXPRESS, THE SERVICE, CONTENT, OR ANY OTHER GOODS, SERVICES OR ADVERTISING BY UK ETA EXPRESS (COLLECTIVELY "DISPUTES"), SHALL BE RESOLVED IN CONFIDENTIAL BINDING ARBITRATION CONDUCTED BEFORE ONE COMMERCIAL ARBITRATOR FROM THE AMERICAN ARBITRATION ASSOCIATION ("AAA"), RATHER THAN IN A COURT, AS DESCRIBED HEREIN. THE ARBITRATION WILL BE GOVERNED BY THE AAA'S COMMERCIAL ARBITRATION RULES AND, IF THE ARBITRATOR DEEMS THEM APPLICABLE, THE SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES (COLLECTIVELY "RULES AND PROCEDURES"). YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR RIGHT TO A TRIAL BY JURY AND TO OTHERWISE PROCEED IN A LAWSUIT IN STATE OR FEDERAL COURT, EXCEPT AS EXPRESSLY PROVIDED HEREIN.

Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is extremely limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual.

Payment of arbitration costs will be governed by the AAA's fee schedule, unless you are able to show that your portion will be prohibitive as compared to litigation costs, in which case UK ETA Express will pay as much of your arbitration costs as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to litigation costs. UK ETA Express also reserves the right in its sole and exclusive discretion to assume responsibility for all arbitration costs imposed by the AAA. You and we each agree to pay our own respective attorneys' fees and expenses unless there is a governing statutory provision that requires the prevailing party to be paid attorneys' fees and expenses. Notwithstanding the foregoing sentence, UK ETA Express will not seek to recover attorneys' fees or costs incurred in arbitration from you if you are a consumer. The arbitration shall be conducted in Newark, Delaware, except that, in the event Newark is not within 100 miles of your residence, the arbitration may be conducted within 100 miles of your residence, unless the parties agree otherwise in writing. The arbitrator's award shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding anything to the contrary herein, to the extent the Dispute arises from: (a) a violation of either party's intellectual property rights in any manner; and/or (b) any claim related to, or arising from, allegations of theft, piracy, unauthorized use or a violation of the Computer Fraud and Abuse Act; then you and UK ETA Express agree that a party may seek injunctive remedies (or an equivalent type of urgent legal relief) in a state or federal court in Newark, Delaware, and both parties agree to submit to the personal jurisdiction of such courts in connection with such proceedings. In addition to the foregoing, either party may assert an individual action in small claims court for Disputes that are within the scope of such court's jurisdiction in lieu of arbitration as long as such action remains in such court and advances only on an individual (non-class, non-representative) basis.

ALL DISPUTES SUBJECT TO ARBITRATION UNDER THIS AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE OR REPRESENTATIVE BASIS. NO PARTY MAY BRING ANY CLAIM SUBJECT TO ARBITRATION PURSUANT TO THIS AGREEMENT AS A PRIVATE ATTORNEY GENERAL, IN A REPRESENTATIVE CAPACITY, OR AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS PROCEEDING. THE CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE JOINED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S).

If a decision is issued stating that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim or request for relief, then such claim or request for relief (and only that claim or request for relief) shall be severed from the arbitration and may be brought exclusively in the state or federal courts located in Newark, Delaware, subject to the parties' respective rights to appeal the decision. All other claims or requests for relief shall be arbitrated.

You can opt out of the provisions of this Agreement that require the arbitration of Disputes by providing us a written opt-out notice within 30 days of the "Effective Date" at the top of this Agreement. To opt out, you must send your name, residence address, and email address together with a clear statement that you want to opt out of the requirement to arbitrate disputes to: Travel Passport and Visa LLC, 30 Prestbury Square Suite 306, Newark, DE 19711, ATTN: Arbitration Opt-Out.

Before you commence arbitration of a Dispute, you must provide us with a written Notice of Dispute that includes your name, residence address, username (if applicable) and email address associated with your User account (if applicable), a detailed description of the Dispute, and the relief you seek. Any Notice of Dispute you send to us should be sent via email with a subject matter of "Dispute Notice." If we are unable to resolve a Dispute within 30 days after the applicable Notice of Dispute is received, either party may commence arbitration.

Claims Are Time-Barred

You agree that regardless of any statute or law to the contrary or the applicable dispute resolution process, any claim or cause of action you may have arising out of or related to the Service, any products purchased, or any Content must be formally initiated within one (1) year after such claim or cause of action arose or you hereby agree to be forever barred from bringing such claim. The provisions of this section shall be deemed to constitute a separate written legally binding agreement by and between you and us.

Governing Law; Venue; Severability of Provisions

The validity, interpretation, construction, and performance of this Agreement will be governed by the Federal Arbitration Act and the laws of the State of Delaware, without regard to any conflicts of law provisions.

All parts of this Agreement apply to the maximum extent permitted by law. Our failure to enforce any provision of this Agreement will not constitute a waiver of such right. We both agree that if any provision in this Agreement as written is unenforceable, then such provision will be reformed or replaced with a provision that most closely matches the intent of the unenforceable part to the extent permitted by law. Except as otherwise provided in this Agreement, the invalidity of part of this Agreement will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience and do not have any force or effect.

No Agency Relationship

Neither this Agreement, nor any Content, materials or features of the Service create any partnership, joint venture, employment, or other agency relationship between you and UK ETA Express. You may not enter into any contract on our behalf or bind us in any way.

Assignment

You may not assign any of your rights under this Agreement, and any such attempt will be null and void. UK ETA Express may, in its sole discretion, assign or transfer, without further consent or notification, this Agreement or any or all of the contractual rights and obligations pursuant to this Agreement, in whole or in part, to any affiliate of UK ETA Express or to a third party in the event that some or all of UK ETA Express's business is transferred to such other third party by way of merger, sale of its assets or otherwise.

Third Party Beneficiaries

Except as specifically set forth in this Agreement, including with respect to the indemnification obligations contained herein in favor of UK ETA Express and the agreement to arbitration, we hereby expressly agree that there is no intent by either party to create or establish third-party beneficiary status rights or their equivalent in any other referenced individual, subcontractor or third party, and, except as specifically set forth in this Agreement, that no third party shall have any right to enforce any right or enjoy any benefit that is created or established under this Agreement.

Changes to This Agreement

We are continually making modifications and enhancements to our Service and so this Agreement may be amended without prior notice as new features, technology, or legal requirements arise, so please check back from time to time and check the Effective Date set forth above. If we make a significant change, we will notify Users with an account in our Service and, where required, seek your consent.

If we do update this Agreement, you are free to decide whether to accept the updated terms or to stop using our Service; your continued use of the Service after the effectiveness of that update will be deemed to represent your agreement with, and consent to be bound by, the modified Agreement. Except for changes made by us as described here, no other amendment or modification of this Agreement shall be effective unless set forth in a written agreement expressly amending this Agreement and bearing a written signature by you and us. For clarity, email or other communications will not constitute an effective written agreement for this purpose.

Special Notice for California Users

Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us via our Contact Us page or at: Travel Passport and Visa LLC, 30 Prestbury Square Suite 306, Newark, DE 19711, Attention: Legal Notice.

Contacting Us

You may contact us if you have any questions or concerns about this Agreement via our Contact Us page. We will attempt to respond to your questions or concerns promptly after we receive them.

Commercial Terms

These "Commercial Terms" are incorporated within the UK ETA Express Terms of Service, including your purchase of any of our products.

Single Purchase Transaction

You may purchase certain products on a one-time basis which we refer to as our Standard Service. In such transactions we will present the cost for the Service(s) you select along with any applicable government fee and tax, and you will be required to submit your payment via an Accepted Payment Method (as defined below) at the time of purchase.

Availability and Pricing

All products offered for sale are subject to availability and we reserve the right to suspend availability of certain services or documents or reject all or any part of an order without prior notice. Prices for products are subject to change at any time, but changes will not affect any order for products you have already placed.

Payment

Only valid payment methods acceptable to us may be used to complete a purchase on our website. We accept multiple debit and credit cards as well as other forms of electronic transfers as acceptable payment methods on our website (each, an "Accepted Payment Method"), subject to the procedures and rules contained in this Agreement and any applicable contract with the provider of the Accepted Payment Method. Accepted Payment Methods may vary by country or for certain products on our website and may change from time to time. You represent and warrant that you are authorized to use your Accepted Payment Method.

You authorize us to charge your Accepted Payment Method for the total amount of your order (including any applicable taxes). If you elect to store information regarding your Accepted Payment Method in your account, you agree that we have permission to retain and/or share with financial institutions and payment processing firms information regarding your purchase and your submitted payment information in order to process your payment, and to use your account information to provide you with notices and disclosures relating to your purchases. In addition, you authorize us to (i) obtain and verify your identity as necessary to complete financial transactions, and (ii) determine your eligibility and authority to complete such purchase.

Payment Processor

We may utilize one or more third-party payment processing firms to manage the collection of payments from you. Please note that your obligation for payment to, and relationship with, such payment processor is a contractual matter between you and such third party; UK ETA Express is not a party to, or responsible on account of, such contract. While we select our payment processors carefully and enter into detailed agreements imposing performance obligations (including confidentiality) on them, we cannot and do not guarantee their performance.

Refunds

Please see our Refund Policy for information if you decide that you want to cancel your application and get a refund. We encourage you to read through the options available, which vary depending on the service that you purchased.

Changes to Your Order

Once you submit your order, it may not be changed or canceled once we begin processing such order. We process orders very quickly, and once an order begins the fulfillment process, we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please contact us via our Contact Us page.

No Resale of Products

All orders for our products must be for your personal use only. By purchasing our products, you hereby agree not to resell or distribute such products for any commercial or other purposes. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place.

Taxes

You are responsible for any applicable sales, use, duty, customs, or other governmental taxes, levies, or fees ("Taxes") due with respect to your purchase of products or services through our website. We will collect applicable Taxes if we determine we have a duty to collect Taxes. We will present an estimate of Taxes we collect at checkout, except where we have clearly stated in writing that a price includes Taxes.

Errors

Although we try our best, from time to time we may make an error in a product description or other information. In the event of an error, we reserve the right to correct the error and revise your order accordingly or to cancel the order and refund any amount charged.

Costs of Collection; Credit Card Chargebacks

You agree to pay any costs we incur to collect any unpaid or past due amounts, including reasonable attorneys' fees and other associated costs. Delinquent payments will bear interest at the rate of 1% per month or the highest rate permitted under applicable law, whichever is less, from the payment due date until paid in full.

User Satisfaction

We reserve the right to remedy issues and concerns on a case by case basis. We reserve the right, in our sole discretion, to resolve customer issues and concerns based on the facts and circumstances of each User.